From customer issue to code fix
Don't just answer support tickets — solve them. Premex Support bridges the gap between your customer and your codebase, unlocking the full power of GitHub Copilot.
It's not a chatbot. It's an engineer.
Most "AI support" tools deflect conversations with a chatbot. We take a different approach: we assume your customers are reporting real problems that need real engineering solutions.
Because Premex Support creates actual GitHub Issues for every conversation, you have the full context right where your code lives.
The workflow
The Report
A customer reports a bug via the Premex widget. Behind the scenes, a GitHub Issue is created in your repository (private or public).
The Context
The issue lives next to your code. No copying from Zendesk, no referencing ticket numbers. The code and the complaint share the same home.
The Fix
Assign the issue to @copilot in GitHub. Copilot reads the report, analyzes your codebase, creates a plan, and generates the fix.
The Resolution
Merge the pull request. The issue closes. Premex detects the closure and updates the chat widget, letting the customer know the fix is live.
Ready to fix bugs faster?
Stop managing tickets and start shipping fixes. Connect your GitHub repository today.
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