Connect your entire stack
Premex Support works with your existing systems of record. Start with GitHub or Slack today, then connect any backend through the Support SPI.
Slack
True ChatOps. Manage support directly from your team's Slack channel. Incoming chats create a root message and your team replies in threads. Zero context switching.
GitHub
Ideal for teams that already manage workflows in repositories. Use GitHub Issues as your system of record for conversations or as a bridge while you roll out the SPI.
Jira
Keep conversations and handoffs in Jira issues. Implement the Support SPI and map the conversation lifecycle to your workflow statuses.
Your database
Store conversations in your own schema to fit business rules, reporting, and compliance needs. The Support SPI lets our UI read and write messages and status.
Existing helpdesk tools
Already using a helpdesk? Run your customer-facing UI through Premex Support while syncing into your existing tool behind the scenes.
Build your own integration
Implement the Support SPI (all endpoints in the OpenAPI spec) to keep full ownership of your data while using Premex Support as the customer-facing layer.