Support that swarms
Don't trap customer support in a silo. Bring the conversation to Slack, where your team already collaborates, and solve issues at the speed of chat.
Real-time collaboration, built in
Traditional support tools are lonely. An agent works a ticket, then manually copies context to developers when things get technical.
With Premex Support for Slack, your whole team is a reply away. Incoming chats land in your designated channel and the right expert can jump into the thread instantly.
Why ChatOps wins
Zero context switching
Stop jumping between tabs. Answer customers while your tests are running or your build is deploying.
Engineering swarms
When a technical bug hits, @mention the right engineer in the thread. No handoffs, just solutions.
Mobile support
Use the Slack mobile app to answer critical customer questions from anywhere.
How it works
Configure your channel
Connect your Slack workspace and select a channel (like #support or #customer-chat). Private channels work too.
Real-time delivery
When a customer sends a message via your widget, it instantly appears in Slack. Attachments, formatting, and context are synced.
Threaded resolution
Reply in the Slack thread. Your response streams in real-time to the customer’s chat widget.
Ready to bring support to Slack?
Connect your Slack workspace in less than two minutes.
Get started free